faqs

Orders

How do I check my order status?

Please login to your Plum account to confirm order status. If you need additional assistance, please reach out to us at info@loveyourplum.com.

Where can I purchase Plum Moisturizing Serum?

Plum Moisturizing Serum can be purchased on our site loveyourplum.com.

Shipping/Returns

What is Plum’s shipping policy?

All orders will be processed within 1-2 business days of receipt. Shipping times can vary depending on location and chosen shipping method.

Where does Plum ship?

We currently ship to the 50 United States via USPS. Orders to Alaska, Hawaii and US-based APO/FPO locations will be shipped via USPS Priority. USPS Priority rates will apply.

What is Plum’s return policy?

All loveyourplum.com purchases are eligible for returns within 30 days of purchase. All returns will be refunded to the original form of payment associated with the order. Please email info@loveyourplum.com to start your return process.

What do I do if I receive a defective or damaged item?

We apologize for the inconvenience with your order and our product, please reach out to
info@loveyourplum.com to assist with next steps.

General Product Information:

Do I have to be in perimenopause or menopause to use your products/Can anyone use your products?

Though our products are specifically formulated to help women in all stages of perimenopause and menopause, they are safe to use by anyone looking for the moisturizing, long lasting effect our product offers.

Is Plum Moisturizing Serum suitable for all skin types, including sensitive skin?

Yes, Plum Moisturizing Serum is suitable for all skin types.

Can Plum Moisturizing Serum help with irritation or itchy skin?

If itching and irritation are present, please consult a healthcare provider before using this product.

Is Plum Moisturizing Serum tested on animals?

No, Plum Moisturizing Serum is not tested on animals.

Does Plum Moisturizing Serum have a fragrance?

No, Plum Moisturizing Serum has a naturally sweet aroma of vanilla and almond without the use of fragrance.

Can Plum Moisturizing Serum be used with other intimate products?

Yes, Plum Moisturizing Serum can be used as a part of a hygiene routine that includes other products.

Can Plum Moisturizing Serum be applied internally?

No, Plum Moisturizing Serum is for external use only.

Will Plum Moisturizing Serum cause any odor?

Plum Moisturizing Serum has a natural, mildly sweet aroma that may persist after application.

Can I use Plum Moisturizing Serum during my menstrual cycle?

Yes, Plum Moisturizing Serum can be used at any point in your menstrual cycle.