faqs

Orders

How do I check my order status?

Please login to your Plum account to confirm order status. If you need additional assistance, please reach out to us at info@loveyourplum.com.

Where can I purchase Plum Moisturizing Serum?

Plum Moisturizing Serum can be purchased on our site loveyourplum.com.

Does Plum offer samples?

Yes! We offer samples of our Vaginal Moisturizing Serum at checkout when purchasing our serum or cleansing + hydrating mist.

If you are a medical professional please fill this form. A team member will contact you on next steps.

Shipping/Returns

What is Plum’s shipping policy?

All orders will be processed within 1-2 business days of receipt. Shipping times can vary depending on location and chosen shipping method.

Where does Plum ship?

We currently ship to the 50 United States via USPS. Orders to Alaska, Hawaii and US-based APO/FPO locations will be shipped via USPS Priority. USPS Priority rates will apply.

What is Plum’s return policy?

All loveyourplum.com purchases are eligible for returns within 30 days of purchase. All returns will be refunded to the original form of payment associated with the order. Please email info@loveyourplum.com to start your return process.

What do I do if I receive a defective or damaged item?

We apologize for the inconvenience with your order and our product, please reach out to
info@loveyourplum.com to assist with next steps.

MOISTURIZING SERUM

Is this used for sex?

No, our Moisturizing Serum is not a lubricant. Its is meant to be applied to intimate skin of the external area to provide hydration.

Does this go on the inside or the outside?

It is for external use only. Do not use if there are any open wounds, sores, or blisters in the area.

Do I have to be in perimenopause or menopause to use your products/Can anyone use your products?

Though our products are specifically formulated to help women in all stages of perimenopause and menopause, they are safe to use by anyone looking for the moisturizing, long lasting effect our product offers.

Is Plum Moisturizing Serum suitable for all skin types, including sensitive skin?

Yes, Plum Moisturizing Serum is suitable for all skin types.

Can Plum Moisturizing Serum help with irritation or itchy skin?

If itching and irritation are present, please consult a healthcare provider before using this product.

Is Plum Moisturizing Serum tested on animals?

No, Plum Moisturizing Serum is not tested on animals.

Does Plum Moisturizing Serum have a fragrance?

No, Plum Moisturizing Serum has a naturally sweet aroma of vanilla and almond without the use of fragrance.

Can Plum Moisturizing Serum be used with other intimate products?

Yes, Plum Moisturizing Serum can be used as a part of a hygiene routine that includes other products.

Can Plum Moisturizing Serum be applied internally?

No, Plum Moisturizing Serum is for external use only.

Will Plum Moisturizing Serum cause any odor?

Plum Moisturizing Serum has a natural, mildly sweet aroma that may persist after application.

Can I use Plum Moisturizing Serum during my menstrual cycle?

Yes, Plum Moisturizing Serum can be used at any point in your menstrual cycle.

CLEANSING + HYDRATING MIST

What is Plum’s cleansing + hydrating Mist?

Plum’s cleansing + hydrating Mist is an ultra-gentle, hydrating micellar mist designed specifically for vaginal care. It uses Superfine Mist technology to deliver a refreshing cleanse while maintaining natural moisture balance and soothing irritation from dryness.

How does Plum’s cleansing + hydrating Mist work?

This mist contains oat-based amino acids that form micelles, which gently cleanse without disrupting the skin’s natural lipids. The Amino Polypore Moisturizing Complex, a blend of targeted amino acids and hyaluronic acids, provides deep hydration, while polypore mushrooms help soothe dryness and irritation.

How often can I use Plum’s cleansing + hydrating Mist?

You can use it as often as needed throughout the day—morning, after exercise, post-intimacy, or whenever you need a refresh.

Can Plum’s cleansing + hydrating Mist be used internally?

No, this mist is intended for external use only. Spray onto the external vaginal area for a gentle cleansing and hydrating effect.

Can I use this mist after shaving or waxing?

Yes! The soothing properties of polypore mushrooms help calm irritation, making it a great post-shave or post-waxing mist.

Is this mist gynecologist-approved?

Plum’s cleansing + hydrating Mist is formulated with gentle, body-safe ingredients, but if you have specific concerns, we recommend consulting with your gynecologist.

Is Plum’s cleansing + hydrating Mist travel-friendly?

Absolutely! The compact, on-the-go-friendly packaging makes it easy to refresh anytime, anywhere. It’s even TSA-friendly, at 1.6 FL OZ | 50 ML.

How do I use Plum’s cleansing + hydrating Mist?

There are two ways to use Mist:

  1. Simply shake the bottle, hold it a few inches away, and mist onto the external vaginal area as needed. No rinsing required!
  2. Spritz Mist onto toilet paper and wipe as usual for a cleansing wipe.

Can I use this mist along with other intimate care products?

Yes, Plum’s cleansing + hydrating Mist can be used in combination with other intimate care products as part of your daily hygiene routine.

Product Benefits & Usage

Why should I use a mist instead of traditional cleansing wipes?

Unlike wipes, Plum’s cleansing + hydrating Mist is gentler, more hygienic, and environmentally friendly. Wipes can be abrasive, disrupt the skin’s natural moisture balance, and create unnecessary waste. Our fine mist provides a refreshing, touch-free cleanse without irritation.

Can I use this mist before or after intimacy?

Yes! Plum’s cleansing + hydrating Mist is a great way to freshen up before or after intimacy. It’s formulated with gentle ingredients that help maintain comfort without disrupting your natural balance.

Will this mist help with odor?

Yes! The micellar water gently removes impurities and sweat while the moisturizing ingredients help keep the area feeling fresh. The light, natural scent enhances comfort without artificial fragrances.

Can this mist help with vaginal dryness?

While this mist provides hydration and soothing relief, it is not a lubricant. If you experience persistent vaginal dryness, consider pairing it with Plum’s Moisturizing Serum, formulated to provide relief for vaginal dryness.

Does Plum’s cleansing + hydrating Mist leave a sticky or oily residue?

Not at all! The mist is lightweight, fast-absorbing, and non-greasy, leaving your skin feeling soft, refreshed, and hydrated.

Do I need to wipe or rinse after using the mist?

Nope! The fine mist is designed to evaporate quickly without leaving residue. Simply spray and go!

Ingredients & Safety

What makes the Superfine Mist technology special?

The Superfine Mist technology ensures even application without over-saturating. This allows for a refreshing, touch-free cleanse that feels weightless yet effective.

What are micelles, and why are they in this mist?

Micelles are tiny cleansing molecules that attract dirt, oil, and impurities, allowing for a gentle yet effective cleanse without stripping away natural moisture.

Are there any hormones or synthetic additives in this mist?

No! Plum’s cleansing + hydrating Mist is free from hormones, synthetic additives, parabens, sulfates, and artificial fragrances.

Will this mist help with post-menopausal dryness or irritation?

Yes! The Amino Polypore Moisturizing Complex deeply hydrates and soothes dry, irritated skin, making it a great addition to menopausal intimate care.

Lifestyle & Convenience

Can I use Plum’s cleansing + hydrating Mist at the gym?

Absolutely! It’s perfect for refreshing after workouts, providing an instant, sweat-free cleanse without the need for showering right away.

Is this mist TSA-approved for travel?

Yes! The compact, leak-proof design makes it easy to carry in your purse, gym bag, or carry-on luggage.

Can this mist be stored in my car or bag?

Yes, but avoid extreme heat or freezing temperatures to maintain product effectiveness.

Can I use this mist on other parts of my body?

While formulated for intimate care, this mist is gentle enough for other areas, like underarms, bikini lines, and inner thighs for an instant refresh.

How long does one bottle of Plum’s cleansing + hydrating Mist last?

This depends on usage, but with regular use (1-2 sprays per application), one bottle should last about 4-6 weeks.